Terms and Conditions

Florian Lanzer – Coaching for Personal Development and Transformation (brand: Lucid Horizons)

Terms & Conditions

1. Scope

These Terms & Conditions apply to all services provided by Florian Lanzer – Coaching for Personal Development and Transformation, operating under the brand Lucid Horizons.

2. Services

The services include:

  • One-to-one coaching

  • Strategic advisory

  • Where legally permitted (such as in the Netherlands): facilitation of psilocybin truffle journeys, including preparation and integration

No medical or psychiatric treatment is provided. These services are intended for personal development, education, and transformation.

To deliver these services, the provider may involve qualified contributing persons, in particular for the co-facilitation of journeys. In all cases, the provider remains the sole contractual partner. All invoicing of the client is carried out exclusively by the provider.

3. Booking & Payment

  • Sessions and programmes can be booked via Calendly, website forms, or direct e-mail.

  • Prices are communicated in advance, either on the website or individually.

  • Payment is due in advance unless a written agreement states otherwise.

  • For multi-session packages, payment plans may be agreed in writing.

4. Cancellation & Rescheduling

Psilocybin journeys

Because each journey involves screening, preparation, and a full day reserved for you, the following applies:

  • Cancellation up to 30 days before the journey: full refund.

  • Cancellation 14 to 30 days before: 50% of the fee is due.

  • Cancellation within 14 days, or no-show: 100% of the fee is due.

Coaching and advisory sessions

  • Cancellation up to 7 days before the session: full refund.

  • Cancellation within 7 days: 50% of the fee is due.

  • Same-day cancellation or no-show: 100% of the fee is due.

  • A session can be rescheduled once free of charge with at least 48 hours' notice.

Cancellation by Lucid Horizons

If we have to cancel for reasons on our side (for example illness), you will receive a full refund, with no deduction.

Declining a journey after screening

If, after honest screening, we conclude that a psilocybin journey is not safe or appropriate for you, the fee is refunded less any preparation and screening hours already carried out, charged at the agreed rate.

Ending or declining a journey on safety grounds

The safety of every journey depends on honest and complete information. We may decline or stop a journey, before or during the day, if relevant medical history, medications, or other material information were not disclosed honestly, or if continuing would, in our professional judgement, not be safe or responsible.

Where the refusal or stoppage is due to material information not having been disclosed truthfully, no refund is due, as the cause lies within the client's responsibility.

In other cases of ending a journey on safety grounds, the fee is refunded less the services already rendered (in particular screening, preparation, and the facilitation provided up to the point of stoppage), charged at the agreed rate.

5. Client Responsibility

  • Clients remain responsible for their own physical and mental health, choices, and actions before, during, and after sessions.

  • The services do not replace medical, psychiatric, or psychotherapeutic treatment.

  • Clients are advised to consult medical or psychological professionals where appropriate.

  • Clients are required to disclose relevant medical history and medications honestly during screening.

6. Confidentiality

All information shared in sessions is treated as strictly confidential, unless disclosure is required by law (for example, an imminent risk of harm).

7. Legal Context

  • In Germany, no psychedelic substances are offered, supplied, or consumed. Services there are limited to coaching and advisory.

  • In the Netherlands, journeys may include the facilitation of psilocybin truffles, which are legal there. Clients are responsible for their own legal compliance regarding possession, transport, and use of substances in their country of residence.

8. Liability

  • The provider's liability for damages arising from injury to life, body, or health resulting from an intentional or negligent breach of duty, and for other damages resulting from an intentional or grossly negligent breach of duty, is unlimited.

  • In the case of a negligent breach of material contractual obligations (obligations whose fulfilment is essential to the proper performance of the contract and on whose observance the client may regularly rely), liability is limited to the foreseeable damage typical for this type of contract.

  • Otherwise, the provider's liability is excluded to the extent permitted by law.

  • Participation in all activities takes place within the client's own responsibility. Travel, accommodation, and related arrangements are the client's responsibility unless explicitly included.

9. Right of Withdrawal for Consumers

Consumers have a statutory right of withdrawal in the case of contracts concluded by distance communication (e.g. via the website, by e-mail, or by telephone). A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Withdrawal Instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us

Florian Lanzer – Coaching for Personal Development and Transformation
Schwanenmarkt 12, 40213 Düsseldorf, Germany
E-mail: mail@lucid-horizons.com

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form for this purpose, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement.

If you requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of services already provided up to the point at which you notify us of the exercise of the right of withdrawal in relation to this contract, compared with the full scope of the services provided for in the contract.

Early commencement of services and expiry of the right of withdrawal

Where the service (e.g. screening, preparation, or session) is to begin, at your express request, before the end of the withdrawal period, we will ask for your express consent to this, together with your confirmation that you are aware that you lose your right of withdrawal upon complete performance of the contract. In the case of a contract for the provision of services, the right of withdrawal expires when we have fully provided the service and only began performance after you gave your express consent and at the same time confirmed your awareness that you lose your right of withdrawal upon complete performance of the contract.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:
Florian Lanzer – Coaching for Personal Development and Transformation
Schwanenmarkt 12, 40213 Düsseldorf, Germany
E-mail: mail@lucid-horizons.com

I/we () hereby withdraw from the contract concluded by me/us () for the provision of the following service:

Ordered on () / received on (): ______________
Name of consumer(s): ______________
Address of consumer(s): ______________
Date: ______________
Signature (only for notification on paper): ______________

(*) Delete as appropriate.

10. Governing Law & Jurisdiction

These Terms are governed by German law. Mandatory consumer-protection provisions of the country in which the client has their habitual residence remain unaffected.

If the client is a merchant, a legal entity under public law, or a special fund under public law, or has no general place of jurisdiction in Germany or the EU, the place of jurisdiction for all disputes is Düsseldorf. Otherwise, the statutory places of jurisdiction apply.